Effective Date: March 11, 2026
Please read these Terms and Conditions ("Terms") carefully before using neurobxsolutions.com, any associated subdomains, or any services operated by NEUROBEHAVIORAL SOLUTIONS LLC ("Company", "we", "us", or "our").
By accessing or using this website or our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access or use the website or services.
1. Use of Website
You may use this website only for lawful purposes and in accordance with these Terms.
You agree not to:
Use the website in any way that violates applicable federal, state, local, or international law
Attempt to gain unauthorized access to any part of the website, server, or network
Interfere with the functionality, security, or integrity of the website
Attempt to collect information about other users without authorization
We reserve the right to suspend or terminate access to the website if these Terms are violated.
2. Services
NEUROBEHAVIORAL SOLUTIONS LLC provides coaching, education, and related support services.
These services may include guidance, educational resources, coaching sessions, and structured support related to behavioral, cognitive, personal, or caregiving challenges.
Participation in services may require completing an application or intake process and may involve communication by phone, email, or other methods.
We reserve the right to accept or decline service requests or applications at our sole discretion.
Promotional offers, including free introductory sessions, are limited to one per individual or household unless otherwise stated.
NEUROBEHAVIORAL SOLUTIONS LLC reserves the right to decline or cancel appointments if promotional offers are abused or used in a manner inconsistent with their intended purpose.
3. Non-Medical Disclaimer
Services provided by NEUROBEHAVIORAL SOLUTIONS LLC are coaching and educational services only.
We do not provide:
Medical advice
Medical diagnosis
Psychological therapy
Clinical treatment
Mental health services
Healthcare services
Participation in our services does not create a doctor-patient, therapist-client, or medical provider relationship.
If you require medical, mental health, or healthcare services, you should consult a licensed healthcare professional.
If you believe you are experiencing an emergency, contact your local emergency services immediately. Services are educational and coaching in nature and are not a substitute for professional medical, psychological, or mental health care. Our services are not intended to diagnose, treat, cure, or prevent any medical or psychological condition and should not be interpreted as clinical or therapeutic services.
4. No Guarantee of Results
Coaching and educational outcomes vary depending on individual circumstances, participation, and other factors.
NEUROBEHAVIORAL SOLUTIONS LLC makes no guarantees regarding the results or outcomes of participating in services.
5. Eligibility
Our services are intended for individuals 18 years of age or older.
By using this website or applying for services, you represent that you are at least 18 years old.
6. Payments, Scheduling and Refund Policy
Fees for services will be disclosed prior to purchase or scheduling.
By purchasing services from NEUROBEHAVIORAL SOLUTIONS LLC, you agree to pay all applicable fees.
All payments are final and non-refundable unless otherwise required by law.
Because coaching and educational services involve time, preparation, and scheduled availability, refunds will not be issued for completed sessions, missed appointments, or partially used service packages.
By purchasing services, you acknowledge that outcomes cannot be guaranteed and that dissatisfaction with results does not entitle you to a refund.
Initiating a chargeback or payment dispute after services have been delivered or scheduled may constitute a breach of these Terms.
NEUROBEHAVIORAL SOLUTIONS LLC reserves the right to provide documentation of services rendered and agreement to these Terms in response to any payment dispute.
Scheduling and Cancellations
Coaching sessions must be scheduled in advance.
Sessions may be rescheduled with at least 24 hours notice.
Missed sessions or cancellations made with less than 24 hours notice may be forfeited and may not be eligible for rescheduling.
NEUROBEHAVIORAL SOLUTIONS LLC reserves the right to modify scheduling policies or session availability at its discretion.
8. Third-Party Platforms
Certain services may require the use of third-party platforms for scheduling, communication, payment processing, or delivery of sessions.
These platforms may include, but are not limited to:
Scheduling systems
Video conferencing platforms
Client portals
Service management platforms such as SimplePractice
Your use of these platforms is subject to their respective terms of service and privacy policies.
NEUROBEHAVIORAL SOLUTIONS LLC is not responsible for the security, policies, or practices of third-party platforms.
You are responsible for maintaining the confidentiality of any login credentials associated with such services.
9. Communications
By submitting your contact information through our website, application forms, or other communication channels, you consent to receive communications from NEUROBEHAVIORAL SOLUTIONS LLC.
These communications may include:
Phone calls
Emails
Text messages (where applicable)
Scheduling or service-related notifications
You may opt out of communications at any time by contacting us.
Your information will be handled in accordance with our Privacy Policy.
10. Intellectual Property
All content on this website, including but not limited to:
Written materials
Text
Graphics
Logos
Design and layout
Educational materials
is the property of NEUROBEHAVIORAL SOLUTIONS LLC or its content providers and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, display, or use any content without prior written permission.
11. Third-Party Links
This website may contain links to third-party websites or services.
NEUROBEHAVIORAL SOLUTIONS LLC does not control and is not responsible for the content, policies, or practices of third-party websites.
Your use of such websites is at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law, NEUROBEHAVIORAL SOLUTIONS LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:
Your use of or inability to use the website
Participation in services
Errors or omissions in website content
Interactions with third-party platforms
Our total liability for any claim related to the website or services shall not exceed the amount paid by you to us for services within the twelve (12) months preceding the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless NEUROBEHAVIORAL SOLUTIONS LLC and its affiliates, employees, and partners from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of:
Your use of the website
Your participation in services
Your violation of these Terms
Your violation of any third-party rights
14. Termination
We may suspend or terminate access to the website or services at any time and for any reason without notice.
All provisions of these Terms that by their nature should survive termination will remain in effect, including ownership provisions, disclaimers, and limitations of liability.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.
Any legal action permitted under these Terms that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Kent County, Michigan, and the parties consent to the personal jurisdiction of those courts.
16. Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms, the website, or services provided by NEUROBEHAVIORAL SOLUTIONS LLC shall be resolved through binding arbitration, rather than in court, except as provided below.
Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect.
The arbitration shall take place in Kent County, Michigan, unless the parties agree to conduct the arbitration remotely or in another location.
The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, enforceability, or applicability of this arbitration provision.
Each party shall bear its own attorneys’ fees and costs unless otherwise required by applicable law.
The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Notwithstanding the foregoing, either party may bring an individual claim in small claims court located in Kent County, Michigan, provided the claim qualifies for that court’s jurisdiction.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
You waive any right to participate in a class action lawsuit or class-wide arbitration.
17. Changes to These Terms
We may update these Terms from time to time.
When changes are made, we will update the "Effective Date" at the top of this page.
Continued use of the website or services after changes are posted constitutes acceptance of the updated Terms.
18. Contact Information
If you have questions about these Terms, you may contact us at:
NEUROBEHAVIORAL SOLUTIONS LLC