Effective Date: June 12, 2026

NEUROBEHAVIORAL SOLUTIONS LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide.

This Privacy Policy explains how we collect, use, and protect information when you visit neurobxsolutions.com, relationship.neurobxsolutions.com, caregiver.neurobxsolutions.com, any associated subdomains, or interact with our services.

By using our website or submitting information through our forms, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Submit an application or intake form

Contact us through the website

Schedule or participate in services

Communicate with us by phone, email, or text message

Information collected may include:

Name

Email address

Phone number

Application responses or written information you provide

Communication preferences

Any information you voluntarily submit in forms or messages

We collect only the information necessary to communicate with you and provide our services.

You provide this information voluntarily when submitting forms or communicating with us.

2. How We Use Your Information

We may use the information we collect to:

Review applications for services

Contact you regarding your inquiry or application

Schedule or coordinate coaching sessions

Provide educational or coaching services

Respond to questions or requests

Improve our website and services

Maintain internal records

Deliver requested resources, including guides or educational materials

We do not sell your personal information.

3. Communications

By submitting your contact information through our website or application forms, you consent to receive communications from NEUROBEHAVIORAL SOLUTIONS LLC, which may include:

Phone calls

Emails

Text messages (where applicable)

Service-related notifications

These communications may relate to applications, service coordination, scheduling, or follow-up regarding services.

SMS Communications

If you provide your mobile phone number and consent to receive text messages from NEUROBEHAVIORAL SOLUTIONS LLC, we may send you text messages related to your inquiry, application, scheduling, appointment reminders, service coordination, and other service-related communications.

Message frequency varies based on your interaction with us and the services requested.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly at [email protected] or (616) 317-2772.

We may contact you by phone to coordinate scheduling, follow up on your request, or discuss services.

You may opt out of communications at any time by contacting us directly or following instructions provided in communications.

Message and data rates may apply depending on your mobile carrier.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

These technologies may collect information such as:

Browser type

Device type

Pages visited

Time spent on pages

Referring websites

We may use third-party services, including analytics and advertising tools, to analyze website traffic and improve marketing performance.

These services may place cookies or tracking technologies on your device.

5. Advertising and Tracking Technologies

We may use third-party advertising platforms to measure advertising performance and improve marketing effectiveness.

These platforms may use cookies, pixels, or similar technologies to collect limited information about interactions with our website.

This information may include pages visited, actions taken on the website, and general location information.

These technologies may be used to:

• Measure advertising performance
• Improve marketing effectiveness
• Display relevant advertisements on other websites

Third-party advertising platforms may use cookies or similar technologies to display advertisements based on a user’s prior visits to this website or other websites. Users may limit or disable cookies through their browser settings or device privacy controls.

6. Third-Party Service Providers

In order to deliver services and manage operations, we may use third-party platforms that assist with:

Scheduling

Client communication

Video conferencing

Service delivery

Customer relationship management

These platforms may include scheduling systems, client portals, video conferencing tools, or other service providers used to operate and deliver services.

Information shared with these providers is limited to what is necessary to deliver services and operate our business.

Your use of these platforms is subject to their own privacy policies and terms.

7. SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors and service providers that support our business operations, such as customer service, communication platforms, scheduling systems, and technical support providers, is permitted only as necessary to provide our services.

All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Data Security

We take reasonable measures to protect the information you provide from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Information submitted through website forms or email should not include sensitive medical or protected health information. Our website is not intended to function as a medical record system or secure healthcare portal.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including communication, service delivery, and legal obligations.

10. Your Privacy Rights

You may request to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information where applicable

To make such a request, please contact us using the information below.

Residents of certain states may have additional privacy rights under applicable state laws. We will respond to such requests in accordance with applicable legal requirements.

11. Children's Privacy

Our services and website are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from children under 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the "Effective Date" at the top of this page.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

NEUROBEHAVIORAL SOLUTIONS LLC

Email: [email protected]
Phone: (616) 317-2772
Websites: https://caregiver.neurobxsolutions.com, https://relationship.neurobxsolutions.com